We post next day delivery.
Orders placed Monday to Friday up to 3pm (excluding bank holidays) will be dispatched within 24hrs. Orders placed after 3pm BST on a Friday will be dispatched the following Monday.
We will send your tracking details as soon as your order has been dispatched. If your parcel is late please track it in case it has been held or already delivered. If you are unable to locate your parcel please contact us within 10 days from estimated delivery.
If you are not completely happy with any items from your order you may return them to us within 14 days from delivery (subject to the conditions below) for a exchange or Store Credit. Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise. Once returns are received it can take up to 14 days to be processed and a returned item dispatched to you.
We will accept returns within 14 days of receiving your purchase for store credit or exchange providing the goods are unworn and labels are still attached and undamaged. This excludes underwear, tights or swimwear where the hygiene seal has been removed. Shoes must be tried on indoors and must not show any signs of wear, they must also be returned in their original box as this is part of the product. This returns policy applies to full price orders only.
Sale items must be returned within the 7 day cancellation period to receive a store creditor exchange. Any items received after this time will be returned to the customer. Please note we do not offer a credit note on sale items. This does not affect your statutory rights.
We reserve the right not to refund you if you return items to us outside the terms of our returns policy..
Please note: Buyer is responsible for return postage.
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Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.